Returns & Warranty Policy

Thank you for shopping with us. This Returns & Warranty Policy outlines the terms and conditions regarding returns, exchanges, and warranties for products purchased through our website. By making a purchase, you agree to comply with the following policies:

  1. Returns and Exchanges:

1.1. Eligibility: We accept returns and exchanges within 14 days from the date of purchase. To be eligible, the product must be unused, in its original packaging, and in the same condition as when you received it. Some products may be exempt from returns and exchanges due to hygiene or safety reasons. Please refer to the product description for specific details.

1.2. Return Process: To initiate a return or exchange, please contact our customer support team at returns@xtecuk.com. Provide your order number, a description of the item(s) you wish to return or exchange, and the reason for the return. Our team will guide you through the process and provide any necessary instructions.

1.3. Return Shipping: Customers are responsible for the shipping costs associated with returns and exchanges, unless the return is due to an error on our part. We recommend using a trackable shipping method to ensure the safe and timely return of the product. We are not responsible for items lost or damaged during the return shipping process.

1.4. Refunds: Upon receiving and inspecting the returned item(s), we will process the refund to the original payment method used for the purchase. Please allow 3 days for the refund to be reflected in your account. Original shipping charges are non-refundable unless the return is due to an error on our part.

  1. Warranty:

2.1. Warranty Coverage: We offer a 14 days warranty on eligible products from the date of purchase. The warranty covers defects in materials and workmanship under normal use. This warranty is void if the product has been tampered with, modified, or subjected to improper use or maintenance.

2.2. Warranty Claim: If you believe your product is defective and eligible for warranty coverage, please contact our customer support team at returns@xtecuk.com. Provide your order number, a detailed description of the issue, and any supporting evidence such as photos or videos. Our team will assess your claim and guide you through the warranty process.

2.3. Warranty Resolution: If your warranty claim is approved, we will repair or replace the defective product at our discretion. In some cases, a refund may be issued instead. Any repaired or replaced product will be covered by the remaining warranty period or for 30 days from the date of repair/replacement, whichever is longer.

  1. Exceptions and Limitations:

3.1. Non-Returnable Items: The following items are non-returnable and non-refundable unless they arrive damaged or defective:

  • Software, Digital Keys, online subscription

3.2. Third-Party Warranty: All our products are sold in brand new and sealed packaging unless stated otherwise. For products purchased through our website, please refer to manufacturer respective return and warranty policies. We are not responsible for returns, exchanges, or warranties on third-party products after 14 days.

  1. Contact Us:

If you have any questions or need further assistance regarding our Returns & Warranty Policy, please contact our customer support team at returns@xtecuk.com. We are here to help you.