Thank you for choosing our products. This Delivery Policy outlines the terms and conditions regarding the delivery of products purchased through our website. By placing an order, you agree to comply with the following policies:

  1. Shipping Methods and Timelines:

1.1. Shipping Methods: We offer several shipping methods to ensure the timely delivery of your order. The available shipping methods will be displayed during the checkout process. Please select the desired shipping method based on your preferences and delivery requirements.

1.2. Shipping Timelines: The estimated delivery time depends on various factors, including the shipping method selected, the destination address, and product availability. We strive to process and ship orders promptly. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.

1.3. Delays and Exceptions: While we make every effort to deliver your order within the estimated timeframe, please note that unforeseen circumstances or external factors may cause delays. These factors may include, but are not limited to, adverse weather conditions, customs procedures, or carrier disruptions. We appreciate your understanding in such situations.

  1. Shipping Costs:

2.1. Shipping Charges: Shipping charges are calculated based on the weight, dimensions, destination, and selected shipping method for your order. The applicable shipping charges will be displayed during the checkout process before you confirm your purchase.

2.2. Free Shipping: We may offer free shipping for specific products or promotional offers. Please refer to the product description or the promotion details for eligibility requirements and any applicable terms and conditions.

  1. Shipment Tracking:

3.1. Tracking Information: Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your shipment. You can typically track your package through our website or the designated carrier’s website.

3.2. Tracking Updates: Tracking information may take some time to be updated by the carrier. Please allow a reasonable amount of time for the tracking status to reflect accurate and real-time updates.

  1. Delivery Address:

4.1. Accuracy of Information: Please ensure that the shipping address provided during the checkout process is accurate, complete, and up to date. We are not responsible for delays, misdeliveries, or additional shipping charges caused by incorrect or incomplete address information provided by the customer.

4.2. Change of Delivery Address: If you need to change the delivery address after placing your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that the change can be made once the order has been shipped.

  1. International Shipping:

5.1. Customs and Duties: For international shipments, customs duties, taxes, or fees may apply. These charges are the responsibility of the recipient and are not included in the product price or shipping charges. Please consult with your local customs office for information on applicable fees before placing an order.

5.2. Shipping Restrictions: Certain products may be subject to shipping restrictions or regulations imposed by international authorities or carriers. We will do our best to notify you if any restrictions apply to your order, but it is ultimately your responsibility to ensure that the ordered products comply with local laws and regulations.

  1. Contact Us:

If you have any questions or need further assistance regarding our Delivery Policy, please contact our customer support team at support@xtecuk.com. We are here to help you.