Frequently asked questions
Are your products genuine?
Yes. Everything we sell is genuine. New products are brand new, and refurbished devices are clearly labelled XTEC Renewed with their grade.
What does "Pristine" mean on a refurbished device?
Pristine devices have no visible scratches or marks and look as good as new. Every refurbished device is fully tested, data wiped, unlocked and covered by a 12-month warranty. See how we grade.
Are refurbished phones unlocked?
Yes, they're unlocked to work on any UK network, unless the product title names a network (for example "Vodafone Network"), in which case it works on that network.
How much is delivery?
Standard UK delivery is £4.99, or free on orders of £50 or more. Express delivery is £6.99.
Do you deliver outside the UK?
Yes. We ship to the European Union and the United States with DHL Express, fully tracked. Import duty and local taxes are paid to DHL on delivery. See international shipping.
How can I track my order?
When your order is dispatched we'll email you a tracking number.
Can I return something?
Yes, within 30 days of delivery. You pay the return postage unless the item is faulty. See returns, refunds and warranty.
What warranty do I get?
Refurbished devices come with a 12-month XTEC warranty. Brand new items come with the standard manufacturer warranty, unless the product page says otherwise.
Do old phones still work in the UK?
UK 3G has been switched off, but 2G and 4G still work. 2G phones make calls and texts, and 2G is due to stay on until 2033 at the latest. For long-term use, choose a 4G phone. Our dumbphone guide explains more.
Can I cancel or change my order?
Contact us as soon as possible. We'll do our best to change or cancel it before it's dispatched.
Do you sell to businesses?
Yes. We supply phone shops, repairers and resellers with trade pricing. Message us on WhatsApp (07599 803768).
How do I contact you?
WhatsApp 07599 803768 or email info@xtecuk.com.