Refund policy
If you're not happy with your order, you can return it within 30 days of delivery.
Changed your mind
You can return an item for any reason within 30 days of delivery. It must be unused and complete, in its original packaging with all accessories. To start a return, email info@xtecuk.com with your order number and we'll send you the returns address.
You pay the cost of sending a change-of-mind return back to us. We recommend a tracked service, as we can't refund items that don't reach us.
Faulty or not as described
If an item is faulty, damaged or not as described, contact us at info@xtecuk.com with your order number, a description of the problem and photos or a video if you can. We'll arrange a free collection or returns label and offer a repair, replacement or refund.
Refunds
Once we've received and checked your return we'll refund you to your original payment method within 14 days. Your bank may take a few extra days to show it.
Warranty
- XTEC Renewed (refurbished) devices: 12-month XTEC warranty covering faults under normal use.
- New products: covered by the manufacturer's warranty where one applies.
Warranties don't cover accidental damage, liquid damage, or devices that have been opened, modified or repaired by someone else.
Items we can't take back
Software, digital codes and subscriptions can't be returned once opened or redeemed, unless they're faulty.
Your legal rights
None of this affects your statutory rights, including your right to cancel an online order within 14 days under the Consumer Contracts Regulations and your rights for faulty goods under the Consumer Rights Act 2015.