Shipping policy
We deliver to addresses in the United Kingdom five days a week from our UK warehouse, and we also ship to the EU and the United States with DHL.
| Service | Cost |
|---|---|
| Standard UK delivery | £4.99 |
| Standard UK delivery on orders of £50 or more | Free |
| Express UK delivery | £6.99 |
| XTEC Renewed (refurbished) devices | Free standard UK delivery |
| DHL delivery to the EU | £24 (some Eastern European countries cost more, shown at checkout) |
| DHL delivery to the United States | £35 |
Tracking
When your order is dispatched we'll email you a tracking number. Carriers can take a little time to show the first tracking update.
Carriers
In the UK we use Royal Mail, DPD and DHL, depending on the item and the service you choose. International orders are sent with DHL.
Your delivery address
Please check your address carefully at checkout. If you need to change it after ordering, contact us straight away at info@xtecuk.com. We'll do our best, but we can't change it once the parcel has left our warehouse.
Delays
Occasionally deliveries are delayed by bad weather or carrier disruption. If your parcel hasn't arrived when expected, get in touch and we'll chase it for you.
International delivery
We ship to the EU and the United States with DHL. The delivery cost for your country is shown at checkout.
Prices do not include import duty or local taxes for orders delivered outside the UK. These are set by your country's customs, collected by DHL on delivery and paid by the buyer. DHL may contact you to pay before your parcel is delivered.